Who can use this service? Anyone who is a current member of any of the Irish public library authorities' services may make a request online straightaway. If you are not a member at the moment, contact your nearest library branch to join.

What types of materials can / cannot be requested? A wide range of material can be requested, including non-book items such as videos, DVDs, CDs etc.

What is the cost? Placing the request is free. The arrangements for your own library service will apply in processing the request. In some cases a small administration fee is applied.

How long does it take? A loan request between library services will take approximately two weeks, but individual loan times may vary. You will be notified in the event of a delay.

How many requests can be made? A limit of 5 active requests per user has been set. A request is regarded as active until you return the item to your local branch. Only one item should be entered per request form

How do I know when it's in? You will be contacted by your branch when the item is ready for collection.

Where do I collect it? Your loan item will be delivered to your local library branch for collection.

How do I cancel a request? Requests can be cancelled here by contacting your library service, who will process the cancellation on your behalf.

How long can I keep an ILL item? The loan period for your library service is the one which applies for your requests made through borrowbooks.ie.

Can I renew the loan period? You can request an extension of the loan from your library service. Agreement is then at the discretion of the lending library service.

What happens if I return an item after its due date? The fine system for your local library applies to items received via borrowbooks.ie.